In the unlikely event that you are unhappy with your new flooring, we will (at our sole discretion) exchange or refund your Products.
Please let us know in writing within 7 days from receipt of your Products.
We will contact you with a Product return number which must be clearly marked on any correspondence and packaging.
All returned Products will be subject to a 30% re-stocking charge.
Refunds will be paid within 30 days.
If you are returning products they must be:
(a) In their original packaging
(b) In full packs only
(c) In “as new” condition
(d) Packed to prevent damage in transit
(e) Insured to cover the value of goods
(f) Returned at your own cost to “Returns Department”, Oak Flooring Direct Ltd, 216 South Liberty Lane, Ashton Vale Bristol, BS3 2TY
We are unable to accept the return of damaged, unpackaged or incomplete Products.
All Products supplied remain the property of Oak Flooring Direct Ltd until paid for in full.