Delivery Policy
Oak Flooring Direct, Expert Delivery Services
Fast & Free!
Its Simple! Free deliveries on most orders over £500.00! (exc vat) - this applies to Mainland UK only. Highlands, Islands and Northern Ireland will incur a surcharge which will be communicated to you upon order confirmation.
(orders under £500.00 and Natural Flooring orders are subject to a charge)
Here at Oak Flooring Direct we are passionate about our high-quality products, and we promise to ensure that your products are delivered on time and in the very best condition. We take extra care to pack your products properly and protect them with additional packaging where required.
Happy To Help!
Things To Check:
- Check your quantities! if you need help with your calculations just let us know our experts are here to advise. (This will avoid unnecessary restocking or delivery charges later).
- Check your order! have you ordered underlay and accessories? it`s best to combine these with your flooring order to avoid small order charges later.
- Deliveries may be made using large vehicles or lorries, if you are unable to accommodate large vehicles please call us to discuss your requirements.
- On delivery day, please check that your materials are of the correct type and quantity and delivered in good condition, if for any reason they are not please ensure that you sign for the goods as ‘Damaged’ or ‘Incomplete’ and advise us straight away, claims for damaged materials cannot be made afterward. (Please photograph any damage as supporting evidence).
- Failed deliveries may attract additional costs for return visits.
- Please ensure you allow adequate time for acclimatization of flooring ready for fitting, please do not book fitters until your goods are received in good condition.
- Be sure to store your materials flat and level and in a secure warm and dry location.
- Deliveries are made kerbside so please ensure you have arranged for someone to unload on the delivery date.
- Once installed be sure to protect your floor from following trades.
- Don’t forget its important to clean and maintain your new floor so please order your cleaning and maintenance products with your flooring, our trained staff are here to help advise you.
Further Information:
- Certain remote areas such as Northern Ireland and the Scottish Highlands and Islands may attract additional delivery charges, if these are appropriate we promise to advise you as quickly as possible, we promise also to cancel and refund your order in full if you are not happy. These charges are always kept to a minimum.
- See below for our full delivery terms and conditions.
10. Delivery and Delivery Charges
10.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, typically 3-10 working days (unless there is an Event Outside Our Control- some goods are stored in European warehouses and such do attract a longer lead time). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
10.2 Delivery will be completed when we deliver the Products to the address you gave us.
10.3 If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery. We reserve the right to levy additional charges in such circumstances.
10.4 The Products will be your responsibility from the completion of delivery.
10.5 You own the Products once we have received payment in full, including any applicable delivery charges.
10.6 Standard delivery is provided free of charge on wood flooring orders over £500 (ex VAT). Standard delivery will typically be between the hours of 8am – 6pm Monday to Friday and on the nominated pre-arranged day. We reserve the right to charge for delivery on all orders under £500.00 (ex VAT) in value and for natural flooring orders, at our standard rate, which we reserve the right to review from time to time. Certain Remote Areas including the Scottish Highlands and Islands, and Northern Ireland will be Subject to additional charges, if your order is affected you will be informed immediately and given the opportunity to cancel your order without charge.
10.7 Other weekend and special delivery arrangements can be made by prior arrangement at an extra cost; please contact us for further details.
10.8 Please be aware that delivery times are subject to traffic delays and other unforeseen circumstances.
10.9 Where possible we will advise you at the time of order of approximate delivery lead-times - exceptions may apply. The actual delivery date will be agreed between us and you when the Products are available to be dispatched, and will be confirmed in the Dispatch Confirmation.
10.10 Deliveries will be made on a large lorry or a van by our logistics company; if access is likely to be an issue please notify us in advance and where possible we will make alternative arrangements to help you. Charges will apply if you are not present to receive your order on the agreed date or if there is insufficient help available to offload the goods (delivery is always made to the ‘kerb side’ due to insurance guidelines). Refused goods will also incur further charges.
10.11 It is your responsibility to advise us of any weight limits, access or parking restrictions in advance. The delivery vehicle must also be able to park without committing a parking offence.
10.12 Please ensure that all goods are thoroughly checked at the point of delivery and that any damaged or missing items are reported immediately in writing to us. Any loss or damage is also to be clearly recorded on the courier’s delivery note.
10.13 We will not accept any delivery notes signed as “Not Inspected” and any such comments will be deemed as signed for in “Good Condition”.
10.14 Any claims for damages and incorrect deliveries must be made in writing within 3 days of the receipt of Products, failing which all claims will be deemed to be waived and absolutely barred.
10.15 We would advise that installers and following trades are not booked until the receipt and acceptance of the Products as Oak Flooring Direct Limited will not be held responsible for any consequential losses whatsoever in this regard.
11. No International Delivery
11.1 Unfortunately, we do not delivery to addresses outside the UK.
11.2 You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
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