Information Collected and how it is used

If you place an order or register an account, we store information that may include your name, postal address, e-mail address, telephone number and delivery details. This information is used by our supplier and delivery service to fulfil your order. 

How and where we store and use your information

The data that we collect from you may will be stored and only processed within the European Economic Area.

We use secure server technology to ensure this information is protected.

We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

We do not under any circumstances store or process financial information such as credit or debit card details. Payment details are handled by a PCI compliant payment processing solution and all transmitted information is encrypted over SSL.

If you contact us, we may keep a record of that correspondence.

We will also keep details of transactions you carry out through our site and of the fulfilment of your orders along with details of your visits to our site and the resources that you access. We do this to provide the best service.

Disclosure of your information

We will not disclose your personal information to third parties beyond the parties required to complete the orders.

Or in the event that Oak Flooring Direct Ltd is acquired, in which case customer information will be one of the transferred assets. We may also supply personal information if we have a legal obligation to do so.

Marketing and Updates

If you have agreed that we can contact you for marketing purposes we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you as an individual. We do this by monitoring the browsing and online shopping habits of customers and providing them with information on products they have viewed and related products.

Cookies

This site uses cookies, which are small data files stored on your computer or other device by this site, which may contain information regarding products you have viewed or information to keep you signed into your account. You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this site. We do not store any personal information relating to you or your credit cards. We also use JavaScript to improve your experience with the website.

Updating your details & contacting us

If you would like to contact us regarding this policy, or if any of the information that you have provided to Oak Flooring Direct Ltd changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your online registration, please let us know the correct details by sending an e-mail to Sales@Oakflooringdirect.co.uk

Your consent

By submitting your information you consent to the use of that information as set out in this policy